NHTSA Complaint #11614751 — 2019 HONDA ODYSSEY

The transmission stalls and does not shift into gear from an idol. When this happens, it is a safety issue that creates a 2 - 5 second lag in acceleration, then a lurch forward as the RPMs rev and the vehicle finally shifts into gear. This is a known problem to Honda through multiple complaints filed with them, and is a commonly known and discussed problem on many online forums. The first time we took it into Honda they denied that there was any issue, charged us for a transmission diagnosis, and were very dismissive towards my wife. When i called to inquire about this issue several months later to set up a subsequent appointment, the service coordinator informed me that this issue is known to Honda but they will do nothing to remedy the problem because there is nothing “physically wrong” with the transmission. He went on and on about how I needed to file complaints in order to pressure Honda to do something about this because it is dangerous and he personally knew of other vehicles with the 9-speed transmission that had been involved in accidents because they could not accelerate in intersections. He emphasized that Honda WILL NOT FIX the problem. Not only is this awful customer service, but it is putting my family’s lives at risk. There have been several close calls for my wife when trying to turn left across oncoming traffic, merging into moving traffic, and navigating in smaller spaces. The transmission does not shift into gear for several seconds when trying to accelerate from a stop or from a rolling idol. It is dangerous to us and other drivers on the road. This is a known issue to Honda. They refuse to do anything about it.