NHTSA Complaint #11614296 — 2023 VOLVO XC40

The contact owns a 2023 Volvo XC40. The contact stated that while driving at various speeds, the message "Do Not Drive - Stop Immediately" message was displayed on the instrument panel. The vehicle was taken to the dealer where the contact was informed that the START/STOP feature was inoperable and was the cause of the failure. The dealer attempted to recharge the START/STOP battery; however, the battery failed to hold a charge. The dealer then decided to replace the main battery but that repair also failed to correct the failure. The vehicle remained in the possession of the dealer unrepaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 4,000.