NHTSA Complaint #11614222 — 2016 MERCEDES-BENZ C300

The contact owns a 2016 Mercedes-Benz C300. The contact stated while driving at an undisclosed speed and turning the steering wheel, the contact became aware that the vehicle had lost power steering functionality. The contact drove around for a while before driving back to the garage. The contact turned off and restarted the vehicle; however, the power steering functionality had not returned. The vehicle was taken to the dealer where it was diagnosed and determined that the power steering had failed, and a software update was needed. The vehicle had been repaired. The manufacturer was made aware of the failure and confirmed there were no recalls on the VIN. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 30,810.