NHTSA Complaint #11614173 — 2020 FORD EXPLORER
SUSPENSION:REAR:SHOCK ABSORBER issue reported to NHTSA
Complaint Details
| ODI Number | 11614173 |
| Vehicle | 2020 FORD EXPLORER |
| Component | SUSPENSION:REAR:SHOCK ABSORBER |
| Date of Incident | |
| Date Filed | |
| Mileage | 43,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WI |
Consumer Description
The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle drove over a pothole and made a metallic clunking sound. The vehicle was taken to the dealer and diagnosed with a failed driver’s side rear shock absorber. The contact was informed that the rear shocks needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 43,000.
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