NHTSA Complaint #11614095 — 2021 FORD ECOSPORT

ENGINE OIL PUMP DRIVE BELT TENSIONER ARM FRACTURED My vehicle has been in the service department since June 30st, following a breakdown during a trip from Odessa, Texas to California. The vehicle malfunctioned in California, approximately a 24-hour drive from our home. Upon investigation, I learned that the part responsible for the breakdown was already subject to a recall. Despite waiting for several days at a hotel near the dealership, I was not provided with a long-term rental. Instead, I was given a Lyft to the nearest airport to continue my trip. I also had to cover the costs of a rental car to return to Texas. Additionally, the faulty part has no estimated delivery date, leaving the vehicle unrepaired for an indefinite period. I foresee potential issues when it comes time to retrieve the vehicle, given the distance involved. Given the extended downtime and the out-of-pocket costs incurred, what are my options for resolving this situation, including rental reimbursement, vehicle pickup, or any other possible recourse?