NHTSA Complaint #11613938 — 2016 FORD FOCUS

The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 18V845000 (Power Train). The vehicle was taken to the dealer where the recall repair was performed. After the recall repair was performed, the contact stated that the transmission would intermittently shudder while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken back to several dealers where the transmission clutch had been replaced multiple times; however, the failure persisted after the repairs. The contact stated that the vehicle had been repaired five times for the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was recently repaired. The failure mileage was approximately 13,000.