NHTSA Complaint #11613729 — 2021 MERCEDES-BENZ GLS450

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11613729
Vehicle	2021 MERCEDES-BENZ GLS450
Component	UNKNOWN OR OTHER
Date of Incident	September 9, 2024
Date Filed	September 10, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Vehicle was purchased pre-owned. Mercedes Me is still associated with previous owner. Mercedes unable to remove association at dealership or on the phone. I can provide bill of sale and identification. Previous owner can remote start, track and control the vehicle I own. This presents a clear and obvious security and safety issue. I am not prepared to drive to *another* dealership and ask *again* to get this done. I own the car and the previous owner can do whatever they like with it. Unacceptable.

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