NHTSA Complaint #11613720 — 2014 CADILLAC SRX

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11613720
Vehicle	2014 CADILLAC SRX
Component	POWER TRAIN
Date of Incident	August 31, 2024
Date Filed	September 10, 2024
Mileage	123,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

The contact owns a 2014 Cadillac SRX. The contact stated that while attempting to drive, the vehicle failed to move. The contact noticed there was no transmission fluid in the reservoir. The contact added transmission fluid, but the vehicle was still inoperable. There were unknown warning lights illuminated. The vehicle was towed to an independent mechanic, who informed the contact that the transmission needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 123,000.

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