NHTSA Complaint #11338297 — 2014 CADILLAC SRX

I PURCHASED A 2014 CADILLAC SRX AND BEGAN HAVING PROBLEMS WITH THE TRANSMISSION 7 MONTHS LATER. I WAS EXPERIENCING HARD SHIFT CHANGES CONSTANTLY WHILE DRIVING, TO THE POINT WHERE I ALMOST CAUSED AN ACCIDENT. I TOOK THE CAR TO THE DEALER 5 TIMES FOR A DIAGNOSTIC REVIEW. OCCORDING TO THEM THEY DID NOT FIND ANYTHING WRONG WITH THE CAR UNTIL I DROVE IT THERE AND PHYSICALLY REQUESTED A MANAGER TO COME OUT AND DRIVE THE VEHICLE WITH ME. THEN AND ONLY THEN THEY ADMITTED SOMETHING WAS WRONG WITH THE CAR, THEY KEPT IT FOR 2 WEEKS AND CLAIMED THEY PERFORMED A COMPLETE TRANSMISSION OVERHAUL. I TOOK THE CAR HOME AND 5 WEEKS LATER I WAS BACK AT THE DEALERSHIP WITH THE SAME PROBLEM, THIS TIME WORST THAN THE 1ST TIME. BY THEN MY WARRANTY HAD EXPIRED, THEY DID NOT WANT TO GUARANTEE THEIR REPAIR AND THEY WANTED ME TO PAY ALMOST 3,000 DOLLARS FOR TRANSMISSION REPAIR THEY CLAIMED TO HAVE DONE. MY OTHER ISSUE IS WITH THE CUE, IT CRACKED WHILE THE CAR WAS AT THE DEALERSHIP AND WAS TOLD I NEEDED TO PAY 1,500 DOLLARS TO FIX. SECOND TIME I HAD AN ISSUE WITH IT. THIS MODEL HAS SO MANY ISSUES IT DEFINITELY SHOULD BE RECALLED BEFORE SOMEONE DIES ON THE ROAD FROM A FAULTY TRANSMISSION AND CUES THAT CAN BE DANGEROUS BECAUSE YOU HAVER TO USE YOUR CELL PHONE FOR NAVIGATION.