NHTSA Complaint #11613712 — 2016 HONDA PILOT

On 9-4-2024 my 2016 Honda Pilot was being driven on a city street when the engine stopped. The vehicle re-started and was driven to my residence. Messages had appeared on the dashboard. I scheduled an appointment with Courtesy Honda for the next day. On 9-5-2024 the vehicle started and I proceeded to drive it the 6 miles to Courtesy Honda. About halfway there the engine died. Multiple messages appeared on the dashboard. My wife had been following me in her car when the Pilot died. She helped me by steering the Pilot as I pushed it off the busy street manually to a side road. It was a hazardous situation. The Pilot would not start . I called a towing service to tow it to the dealership. At Courtesy Honda a service technician examined the vehicle and diagnosed the problem as “ high pressure fuel pump failure and low pressure fuel pump failure.” He recommended replacement. I approved the repair. It was completed for a total of $1754.46. I researched Recalls Of Honda Pilots For Fuel Pump Failure. I found there was a massive recall of thousands of Honda Pilots from 2016 and beyond. Letters were sent from Honda to owners authorizing replacement of fuel pumps. My VIN number was not included in the recall. It should have been.