NHTSA Complaint #11613699 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated. The contact drove the vehicle to the shoulder of the road. The contact opened the hood to perform an inspection and became aware that the coolant reservoir was empty. The contact stated that there were no indications of a coolant leak. The contact allowed the engine to cool off and added coolant to the reservoir. The vehicle was driven to the residence. The contact performed an inspection and discovered that coolant had leaked into the crankcase. The contact attempted to restart the vehicle; however, the vehicle failed to start. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the crankcase. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 87,000.