NHTSA Complaint #11613525 — 2011 FORD EDGE

The contact owns a 2011 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the check engine warning light was illuminated. In addition, the contact stated that when the vehicle was in park, the engine idled roughly and at times lost motive power. The vehicle was taken to an independent mechanic where it was diagnosed with bank #1 and bank #2 oxygen sensor failures. The contact was informed that bank #1 and #2 oxygen sensors needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic where all four oxygen sensors were replaced but the failure reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 109,000.