NHTSA Complaint #11613503 — 2017 CHEVROLET VOLT

Component or System Malfunction: The Exhaust Gas Recirculation (EGR) valve in my Chevy Volt failed, causing a complete loss of vehicle power and potentially leading to engine overheating. This malfunction has been widely reported among other Chevy Volt owners, and the EGR valve has been improperly designed. The part is not available for replacement, making it impossible to fix the issue, even though Chevy lists the cost at $3,000 to $4,000. See [XXX] as a sampling of people experiencing the problem. Safety Risks: The failure of the EGR valve puts both my safety and the safety of others at serious risk, as the sudden loss of power could result in accidents, especially when driving at higher speeds or in heavy traffic. Additionally, the potential for engine overheating increases the risk of further damage or even fire. Problem Confirmation: This problem has been reproduced and confirmed by my local dealer, who informed me that replacement parts have been back-ordered since April, with no estimated delivery date available. Many other customers are experiencing the same issue and have also been unable to obtain the necessary parts. Inspections: The vehicle has been inspected by the dealership, but no solution has been provided due to the lack of available replacement parts from the manufacturer. The manufacturer has not offered a viable timeline or alternative resolution. Warning Signs: Prior to the failure, I experienced warning lights related to engine performance. These warning messages first appeared in April, signaling an issue with the EGR valve. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)