NHTSA Complaint #11612824 — 2019 FORD ESCAPE

On Monday [XXX], my wife was driving her 2019 FORD ESCAPE SPORT WG. She received an alert on the dashboard that her car was overheating. She stopped at a parking lot and the car was towed to our mechanic. His diagnostic was this, "Your car has random misfire codes (P0300). We found antifreeze (coolant) in cylinder #3. This is basically what the extended warranty should cover." Steve Yun - VP of Operations,Decatur Auto Repair and Body Inc,301 Dekalb Industrial Way,Decatur, GA The vehicle is now with Ford FIve Star Dealership in Stone Mountain, Georgia and they are refusing to repair the vehicle because it is not covered by the extended warranty. NOTE: When I spoke with customer service at Ford Corporate - at this number ((800) 392-3673) - we were also informed that our vehicle was not covered because our specific vehicle was over the five year warranty date (July 2) and there was not an extended warranty assigned to the VIN#. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)