NHTSA Complaint #11612385 — 2016 FORD ESCAPE

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the engine misfired and the check engine warning light illuminated. The vehicle was taken to another dealer where it was diagnosed with coolant intrusion into cylinder #1, and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure had been persistent for a year. In addition, the contact stated that the vehicle was taken to the previous dealer several times due to the failure; however, the failure could not be duplicated. The contact stated that the check engine warning light illuminated intermittently. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 80,000.