NHTSA Complaint #11612264 — 2018 FORD EXPLORER

The contact owns a 2018 Ford Explorer. The contact stated while driving at approximately 65 MPH, the A-Pillar trim on the driver's side loosened and was blown off the vehicle. The contact was unable to recover the trim from the highway. The contact stated that later, the passenger’s side A-Pillar trim also blew off the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the trim pieces needed to be replaced; however, parts were not available. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 87,920.