NHTSA Complaint #11612252 — 2009 MERCURY MARINER

The contact owns a 2009 Mercury Mariner. The contact stated while driving 30-35 MPH, the vehicle lost power steering functionality. The contact was able to pull to the side of the road. The contact turned off and restarted the vehicle after 15-20 minutes, and the power steering became functional. The contact was able to continue driving. The contact stated that the failure recurred several times while driving. The dealer was contacted and charged a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 131,000.