NHTSA Complaint #11611777 — 2016 LAND ROVER RANGE ROVER EVOQUE

The windshield started leaking, with potential damage to the interior and electrical system. (No such damage has occurred yet as I immediately sent it to Land Rover Princeton NJ) and was diagnosed by them and confirmed that the leak was due to the windshield. However, in April 2019, the windshield of the vehicle was replaced and repaired due to a leak, as well as a recall noted here: [XXX] I’ve contacted the Land Rover corporate office in Mahwah, NJ to file a claim since it appears the recall repair was inadequate, given that the same problem is recurring. They have submitted and denied the claim, stating that since the recall was already performed by the previous owner, they are not liable to pay for the repairs. From my research with auto-glass companies, their expertise states that a windshield normally should last the lifetime of a vehicle and that any leaks indicates improper installation (such as incorrect sealing or inadequate bonding) or faulty materials. The recall was issued due to a known defect, and it is reasonable to expect that the repair addresses this issue comprehensively. Since the windshield is leaking again, it suggests that the initial repair may have been insufficient. I believe it is the manufacturer’s responsibility to ensure that such defects are properly resolved. When mentioning this to them, they stated “there’s no way you can prove it’s faulty and good luck getting a lawyer to prove that as well.” I have yet to receive an official invoice from the Princeton Land Rover service dept but was quoted $2071.00 plus tax. I am awaiting a formal letter/email from headquarters LANDROVER that states my claim was officially denied and the specific reasons it was denied (as they only told me over the phone) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)