NHTSA Complaint #11611698 — 2020 MAZDA CX-5

The infotainment screen is malfunctioning and making selections on it's own without me, the driver, pushing any buttons or the screen. This is troublesome while driving as I then have to end calls or turn things down, etc. out of nowhere. This also means I am unable to take any calls while driving, which is also a driving hazard and not safe if an urgent call comes through to my phone. It is not usable at this point due to this malfunction. This has been an issue in previous years' models as well, and there have been recalls on this same issue. Not sure why or how this has not been resolved for future models, and is still being sold with this huge malfunction. This is a new vehicle with just under 30,000 miles and should not have this big of a malfunction this early on. There are tons of other owners that report this issue all over online as well. It is a known issue, but yet nothing has been done about it.