NHTSA Complaint #11611412 — 2018 HONDA PILOT

My 2018 Honda Pilot is part of a Safety Recall Notice per American Honda Motor Co. Inc. and is in regards to a defective fuel pump. Issues include engine not starting/stalling and check engine light illuminating. Over the past 3 years I have experienced the following symptoms with my 2018 Honda Pilot: 1.) The engine wouldn't start on several occasions 2.) My wife noted she was driving in parking lot when engine stalled 3.) Dash illuminates "EMISSIONS SYSTEMS PROBLEM/ CHECK ENGINE" On March 11, 2024 I took my vehicle to Honda of Pasadena and spoke to Svc Advisor Eddie and told him I am experiencing all of the above and is this covered under the safety recall? He stated he will have the Svc Tech inspect and let me know. Shortly thereafter I was told by Eddie that my issues are not related to said safety recall and charged me $720.45 in un-necessary repairs (none of which included replacing the faulty fuel pump). In response I filed a claim with Kassandra @ American Honda Motor Co., Inc (CASE# [XXX]), who reached out to dealer and ultimately denied my claim and noted issues are not related the Safety Recall. To date I have filed a BAR complaint which is pending and and I am currently driving said defective vehicle which is experiencing all the above safety issues: 1.) engine not starting and/or stalling 2.) "EMISSIONS SYSTEM PROBLEM/ CHECK ENGINE" light illuminates INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)