NHTSA Complaint #11611342 — 2018 FORD ESCAPE

If you own a Ford Escape 2017-2019 this is a must-read it will not let me upload but go to ford.com customer satisfaction and put your VIN number in they owe you a new engine. THIS IS A COVER-UP AS THEY ARE NOT A RECALL SINCE THERE HAS BEEN NO ONE HURT To whom it may concern, August 17, 2024 I bought a 2018 Ford Escape SEL on [XXX], well several months back I noticed that I had to keep adding more coolant and oil. Since the car is always parked inside, you would think you could see something on the floor. Well, I never saw anything. So, on August 8, 2024, I took it to my mechanic who on August 13, 2024, said that I needed a new engine do the following engine codes P0300, P0301-P0304, P0316, P0217, P1285, and/or P1299. After a few moments of silence, my mechanic said “But I might have something that can help you with the repair. I honestly thought well guess he has a payment plan I was sure hoping as I did not have the $5,676.09 and nowhere to get it from plus paying the car notes. That is when he told me at the customer satisfaction program the only issue was it is either 7 years our younger on the car or less the 84,000. My car is 6 years old but has 98537 miles. I thought why not call them and talk to them anyway. Talked with a rep on my 1st call and could tell she was reading the script from start to finish. I asked her why I had not received a letter or even a notice on the Ford Pass App. She told me they sent one round of letters and nothing else and will not send anything else unless it becomes a recall. Well, a recall happens when someone is in danger of being hurt or killed by the product. So, I asked for a supervisor and was told one would call me back within twenty-four business hours. Two days had passed so I called them back and was about to speak to someone who stated they were a supervisor and went thr INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)