NHTSA Complaint #11611117 — 2016 RAM 1500

The contact owns a 2016 Ram 1500. The contact stated while driving at an undisclosed speed, the power steering failed with the “Service Power Steering” warning light illuminated. The contact stated that the failure occurred while making a left turn. The contact stated that due to the failure there was almost a crash with another vehicle. The contact turned off the vehicle and allowed the vehicle to sit for several minutes. The contact stated that when the vehicle was restarted, the “Service Power Steering” warning light was off. Additionally, the contact stated that the power steering failure was persistent. The contact stated that when the failure occurred, the steering wheel was difficult to turn. The vehicle was taken to an independent mechanic where it was diagnosed with rack and pinion failure. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 69,500.