NHTSA Complaint #11611092 — 2018 HONDA CIVIC ENGINE

Complaint Details

ODI Number	11611092
Vehicle	2018 HONDA CIVIC
Component	ENGINE
Date of Incident	July 8, 2024
Date Filed	August 27, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Went to Honda dealership to diagnose why white smoke was coming through the AC vent whenever I would turn on the AC. Honda said that my AC condenser went bad, which is covered under the extended warranty due to others having the same issue but that my AC Evaporator core was stain and also needs to be replaced. I was quoted $2322.16 to have the Evaporator replaced and it needed to be replaced before they could continue with replaced the condenser and recharged the system for free. Please help as it seems the issue has to do with the new Freon Honda is using.

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