NHTSA Complaint #11653555 — 2018 HONDA CIVIC

1.Component or System Failure: •What component or system failed or malfunctioned, and is it available for inspection upon request? •The air conditioning (AC) system in my 2018 Honda Civic has malfunctioned. Initially, the AC compressor failed and was replaced under warranty in 2018. However, the AC never functioned properly afterward. Recently, the AC failed completely, and the dealership diagnosed a leaking evaporator. The vehicle is available for inspection upon request. 2.Safety Risk: •How was your safety or the safety of others put at risk? •The malfunctioning AC system poses a significant safety risk, especially considering the high temperatures in the Central Valley of California. Driving without a functional AC in extreme heat can lead to driver fatigue, reduced concentration, and potential heat-related illnesses, increasing the risk of accidents. 3.Problem Reproduction: •Has the problem been reproduced or confirmed by a dealer or independent service center? •Yes, the problem has been confirmed by an authorized Honda dealership. They diagnosed the issue as a leaking evaporator and provided a repair estimate of $2,520.16. 4.Inspection by Others: •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? •The vehicle has been inspected by an authorized Honda dealership, which diagnosed the issue. There have been no inspections by police or insurance representatives. 5.Warning Indicators: •Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? •There were no warning lamps or messages prior to the AC failure. The only symptom was the AC’s inability to cool the cabin effectively, which persisted since the initial compressor replacement in 2018 and culminated in complete failure recently.