NHTSA Complaint #11649712 — 2018 HONDA CIVIC

The contact owns a 2018 Honda Civic. The contact stated that the vehicle was difficult to start and was jump-started several times. Several unknown warning lights were illuminated. The vehicle was taken to be repaired and the motor mounts were replaced under a Lemon Law lawsuit settlement. However, the contact stated while driving and coming to a complete stop later, the vehicle made an abnormal rumbling sound. The vehicle was taken to Mavis Tires to be diagnosed. The mechanic informed the contact that the engine was moving back and forth due to missing motor mounts. The dealer was contacted and informed the contact that the vehicle was previously repaired. The vehicle was not repaired for the most recent failure. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test to be performed. The failure mileage was 1,585.