NHTSA Complaint #11610769 — 2018 FORD ECOSPORT

June 19. My engine light came on, low engine oil pressure warning on the display, and the power of my engine decreased rapidly. I was able to pull off the road and eventually park. Over the next few days I solicited advice about what could cause low engine oil pressure until I received the recall notice. Jun 23. After received a recall notice that mentioned low engine oil pressure so I called Matt Bowers Ford in Metairie, LA. I was told that a determination couldn't be made without a diagnostic and that I would be reimbursed for up to $250 for a tow. So I setup a tow to the dealership. Jun 25: Car is towed to dealership for diagnostic. July 1: No contact from dealership. Initiated correspondence. Confirmed engine issues were covered by ford and was promised a loaner as soon as one was available. July 8th: confirmed miscellaneous repairs were required. Requested to initiate claim eoth silverrock extended warranty. July9: Confirmef these were covered by extended warranty. Only needed a deductible. And interior cleaning fees. Reassured a loaner would be available soon since " we only get 1 loaner per service representative" Aug 8: Called dealer for status update and confirmed a loaner would not be made available and to contact the manufacturer. Manufacturer indicates rental reimbursement is available, but I explained I cant afford upfront costs for a rental. Since then I have contacted all other parties. Initiated a claim as a loss for insurance, denied. Requested a forbearance on the loan terms so i could rent, denied. Seller to request a refund or buyback, denied.