NHTSA Complaint #11610729 — 2016 FORD ESCAPE

The following all occurred in just the past year. The following is a report from this May 2024: Performed Cooling System Pressure Test, Discovered Coolant to Be Leaking From Behind Engine Next to Firewall, Continued Diagnosis and Performed Physical Inspection Removing Wiper Cowl to Get a Better View of Behind the Engine, Once Wiper Cowl Was Removed Discovered Rear Heater Hose to Be Leaking Coolant Causing Customers Concern. Recommend Replace Heater Hose and Perform Cooling System Service During the Courtesy Inspection Aaron Noted: ***Coolant Fluid Very Low Due to Coolant Leak, Recommend Perform Cooling System Service with Hose Replacement ***Vehicle is Equipped With Timing Belt, Check Customers Records For Previous Replacement - The inital issues was the purge valve stuck open, which lead to a misfire code, so they mechanic had a replacement of purge valve chassy and replace spark plugs. - 2 weeks following this event, we were told the engine would need to be replaced due to an internal coolant leakage that resulted from a broken gasket. The vehicle does not even have 200,000 miles.