NHTSA Complaint #11610048 — 2017 KIA SORENTO

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11610048
Vehicle	2017 KIA SORENTO
Component	STEERING
Date of Incident	April 2, 2024
Date Filed	August 21, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

Steering motor and controller failed at 53000 km . The steering light and traction control came on and no power assist to the steering in any way . It requires considerable force to turn the steering wheel. Took it to a certified KIA dealer and was told the steering motor and controller needs to be replaced. KIA CANADA refused to fix this issue insisting that the warranty is for 5years or 100,000 km.(bought brand new ,single owner) I do understand the business part and I will take my business elsewhere in the future. Consumers should be aware that such a critical part of their vehicle can fail with no warnings whatsoever. Imagine driving on the highway and your steering fails....

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