NHTSA Complaint #11710103 — 2017 KIA SORENTO

My name is [XXX] I am a [XXX] widow, and I am also a 100% Disabled (Combat Wounded, Purple Heart receipient) Marine Corps veteran. I purchased my 2017 Kia Sorento brand new from Lion County Kia in State College Pennsylvania. After a couple of years, I noticed while driving on several random trips, that my Kia's steering felt like it had stopped working, and I had to fight to keep my Kia centered in my lane. I took it to Lion County Kia, and complained about this issue, while my Kia was still under warranty. The Lion Country Kia Service Tech. claimed that they could not find the issue with my steering (Becasue there was no "Alert Light" in my Kia's computer. A few years later corporate Kia acknowledged there is an issue with the power steering assist motor and sent a document stating that this part will be warranty past the original warranty to 15 years or 150,000 miles. I let my grandson use my vehicle and the same continual steering failure happened to him. I then took my Kia to Team Kia in, Johnstown Pa, and paid to have a diagnostic test completed Team Kia's test showed in a writen document that my Sorento has a Faulty "Motor Driven Power Steering" unit. I sent the Team Kia's Test Results to Kia Corp. power steering assist motor, so Kia corporate is aware that my Sorento defenitly does have a "M.D.P.S." problem. I contacted Kia corporation and they informed me that because there is no indicator light or computer code present on my Kia, they will not warrant the power steering assist motor. In my opinion Kia Corp. is willingly placing an unsafe vehicle on the roadway. This Faulty "Motor Assist Power Steeing" not only puts the operator of my vehicle at risk, but this issue also puts all vehicles close to me on the roadway at risk. This issue has me so concerned that I am forced to ride my trike instead of driving my Kia. Driving my Kia, with this Steering Problem, is definately a Severe Safety Issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6