NHTSA Complaint #11608444 — 2010 TOYOTA PRIUS

The contact owns a 2010 Toyota Prius. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. In addition, the contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with brake system failure. The contact was informed that the braking system needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer for service. The contact was made aware of Customer Satisfaction Program: C1391. The vehicle was taken to the dealer where the vehicle was diagnosed with brake system failure. The contact was informed that the braking system needed to be replaced. The contact was informed that the repair was not covered under the Customer Satisfaction Program: C1391, because the mileage had been exceeded. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 166,000.