NHTSA Complaint #11608418 — 2015 BUICK ENCLAVE

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11608418
Vehicle 2015 BUICK ENCLAVE
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I was notified via USPS mail by GM 06/2023 regarding a recall (N232404980 / 23V334) & parts not being currently available. I received a follow-up USPS mail by GM 03/2024 regarding the same recall & parts now being available. I followed up with my Buick dealer 05.24.2024 to request a service appointment. I was told the parts were NOT available & the only way for my vehicle to get fixed was by setting up a "placeholder" appointment to get the parts ordered. This "placeholder" was scheduled for 10.31.2024. I hadn't heard anything & reached back out to the dealer on 08.09.24 & was told the part is still not available & still on order. My vehicle is an older model Buick Enclave (2015) & this is safety recall that can't be completed 1 & 1/2 years AFTER notification (6 months after telling me the parts WERE available). This is getting ridiculous to have to wait to have a SAFETY recall, especially as the issues are more prevalent in older models. And this is also hindering my ability to trade in/resell my vehicle since it's an OPEN recall.

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