NHTSA Complaint #11607973 — 2016 KIA SOUL UNKNOWN OR OTHER

Complaint Details

ODI Number	11607973
Vehicle	2016 KIA SOUL
Component	UNKNOWN OR OTHER
Date of Incident	August 9, 2024
Date Filed	August 12, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

My vehicle showed a code for the catalytic converter and while driving the vehicle it started revving up really high and then smoke came out the back and it started knocking. I had to pull over on the interstate and have my car towed back to my residence with AAA which cost $490. Went to Kia to speak with them about the recall and they said they would not fix it because it was not a recall recognized in their system. But there are other recalls in their system they will fix those. My vehicle is undrivable. It's sitting in my driveway and I don't have the Ability to just purchase a new vehicle. This is leaving me stranded with no ability to even get to work without having to get a ride.

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