NHTSA Complaint #11607858 — 2016 KIA SEDONA

In February 2024, while driving on the highway, the van overheated causing us to pull over. Upon opening the hood, it was found that coolant was boiling in the reservoir. After letting the vehicle cool down, I began driving it again. Once back on the highway I heard a loud pop followed by smoke. I immediately pulled over. Coolant had sprayed all over the exterior of the van. When trying to tow the vehicle, it was found that it wouldn’t start. The vehicle was towed home and sat until we received the recall from Kia at the end of May/beginning of June. Once the recall was received and we noticed the symptoms of the recall matched those of our van, we scheduled a diagnostic appointment with MidWest Kia in Wichita, KS. We received news from the dealership that Kia declined the request for repair due to hoses being broken and according to them, they are not covered by this warranty extension in the recall. We started researching and found that faulty head gaskets(the reason for the recall) can cause hoses to deteriorate and even break. We contacted Kia Motors and talked with them about this. They still denied the claim. The cost of the repair would be over $10,000. Ki has records of the phone calls made to appeal.