NHTSA Complaint #11607604 — 2025 RAM 1500

Vehicle Owner's Manual not available in vehicle without internet connection. This is an attempt to prevent an accident causing injury or vehicle damage when I am operating my truck. A specific example is to review the instructions to engage the low range 4x4 function without damaging the truck or myself. Beginning with the 2025 model, RAM changed it's policy of providing one paper copy of the RAM 1500 Owner's Manual to the original owner upon request. As of today, a paper copy of the 2025 RAM 1500 Owner's Manual from RAM is unattainable. It is only available in an electronic format, and to people with computers and or smartphones with active internet access. RAM does not provide access to an Owner's Manual for their 2025 RAM 1500 to anyone who doesn't have a computer or smartphone. To access the Owner's Manual in my truck, I must download the RAM app on my Smartphone and maintain a good internet connection -- the RAM app will not open without a good internet connection. The other problem with this is that I am now required by RAM to always own a smart phone and purchase an internet service to view my Owner's Manual. I have owned the truck for less than three months with less that 1,000 miles, I have been unable to access my truck's operating instructions from the Owner's Manual at least three times. I have been in contact with RAM at least 4 times requesting a paper copy of the Owner's Manual, and been told they will not provide one. The solution to this problem is to return to their original policy of providing a paper copy upon request, OR add a PDF reading capability in the truck's onboard computer and load the manual into the onboard computer. Any assistance will be appreciated.