NHTSA Complaint #11607253 — 2016 JEEP CHEROKEE

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11607253
Vehicle	2016 JEEP CHEROKEE
Component	SUSPENSION
Date of Incident	August 8, 2024
Date Filed	August 8, 2024
Mileage	49,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal popping and clicking sound coming from the front end of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 02-004-15. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 49,000.

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