NHTSA Complaint #11607123 — 2011 SUBARU OUTBACK

The contact owns a 2011 Subaru Outback. The contact stated while driving approximately 30-35 MPH and approaching a truck, the brake pedal was depressed and travelled down to the floorboard, causing the vehicle to fail to respond. The contact stated that the truck that was in front of the vehicle made a turn, which prevented the vehicle from crashing into the truck. The contact stated that he was able to pull into a parking lot, where the vehicle rolled until it stopped. The brake warning light was illuminated. The contact stated that his wife who had just undergone a spinal surgery was occupying the front passenger's seat when the failure occurred. The contact was able to drive to the residence. The vehicle was towed to the dealer, where it was diagnosed that the brake lines had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the repair could not be covered because the VIN was included in an unknown recall. The failure mileage was approximately 127,000.