NHTSA Complaint #11471324 — 2011 SUBARU OUTBACK

The contact owns a 2011 Subaru Outback. The contact stated that while driving at various speeds, extra brake travel time was needed upon the depression of the brake pedal while attempting to stop the vehicle. The contact stated that the brake pedal would depress to the floorboard during the failure without warning. An independent mechanic inspected the vehicle and related the failure to NHTSA Campaign Number: 11V562000 (Service Brakes, Hydraulic) however, only the 2012 model was included in the recall. The dealer was then notified of the failure and the contact was informed that her vehicle was not included in the recall. The manufacturer was not notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 173,000.