NHTSA Complaint #11606715 — 2014 JEEP GRAND CHEROKEE

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11606715
Vehicle	2014 JEEP GRAND CHEROKEE
Component	AIR BAGS
Date of Incident	August 5, 2024
Date Filed	August 6, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

-The passenger seat head rest popped open (exploded - it was super loud) when in the process of backing up out of my driveway. - The safety of everyone in the car was put at risk. My husband was in the seat and was hit in the back of the head. My son, his wife and their 2 month old daughter was in the back seat. - The problem has not been reproduced or confirmed by anyone. It just happend last night. - It has not been inspected yet either. - There was no indication of any issue with the head rest. There was no collision or problem prior to the rest rest popping open (or exploding, seriously).

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