NHTSA Complaint #11611328 — 2014 JEEP GRAND CHEROKEE UNKNOWN OR OTHER

Complaint Details

ODI Number	11611328
Vehicle	2014 JEEP GRAND CHEROKEE
Component	UNKNOWN OR OTHER
Date of Incident	August 6, 2024
Date Filed	August 28, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

The active headrest restraint system deployed without being in a crash or hitting a bump for that matter. The vehicle was sitting stationary when it deployed. This could be a major safety issue as I have had a history of concussions and if this were to have deployed while I was driving, the consequences could have been severe. I see that they expanded a 10 year warranty for this, but it deployed a couple of months after that 10 year warranty expired. This should be covered for lifetime as it is a malfunctioning safety component that could seriously injure someone or render them incapacitated at highway speeds. All of this is due to a plastic clip failing that holds a metal pin.

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