NHTSA Complaint #11606634 — 2020 KIA SOUL

I was driving to work. 12 miles my oil leaked. A state trooper turned around when seeing flames and called the fire department and tow truck. I lost control of the car, nothing was working. I was only ever given one recall notice which I fixed 2 months after buying the car. The car also has issues with security. Only certain insurance companies will cover the car and their prices are higher. We took car to dealership . three months later I contact attorney general. The GM this started attacking us, denying anything happened etc. He should be fired for how he treats people. Reviews of their business show others have had issues. Kia corporate has always told us they r waiting on images yet this GM contacted them, told us to leave, and screamed he would charge us for every day it was on lot. So we had it towed the next day. Insured company will be doing their own I xpection. This isn't about money, its about safety and these cars have slot of issues. It is wrong to blame the consumer for a faulty product. We had to get new car and now upside down in this one. We bought thus Kia be,cause the previous one the engine seized. We expressed our concerns, but got put in another car with issues. Kia corporate has been non talking to us the entire three months, so the only findings can be based on what GM said. They washed the motor. It sat so long the battery died. Someone went through papers in the glove box then left them out. We had medicine in the loaner, which they say is a lie. My daughter drives the car and recently was laid off. So now she can't have her medication..... Although she left it in the car they had no right to do that. There was plenty of other issues along the way.