NHTSA Complaint #11606593 — 2016 FORD ESCAPE

Checked the Ford Sync and Navigation Updates webpage to see if there was an update available for my car that would enable Apple CarPlay and the associated safety benefits in interacting with the infotainment console. The website indicated an update was available. I attempted to connect the car via WiFi to my phone in order to process the update, but even with the automatic updates button on it would not update. I took the vehicle into a Ford garage and asked them to update it for me while getting my oil changed. When I received it back, the software was the same. I then called a different Ford garage and asked if they could update it. They said that they could so I made a second appointment. I took it in and they at first took it back but then a technician came to talk with me about the multitudinous problems that were likely to occur if they updated my software to the newest version (screen going black, car not starting, electrical issues, driving issues) and said that if any of those occurred it would then be thousands of more dollars to replace the messed up components. I asked if he had a software version prior to the most recent one that wouldn’t cause those problems, and he said no he did not. He asked if I wanted to continue with the upgrade, with it implied that I would be responsible for any further issues that occurred because of the update. I did not want to risk something happening to the car while I was driving by applying the update.