NHTSA Complaint #11707015 — 2016 FORD ESCAPE

The Ford SYNC infotainment system failed and produced no audio and no hands-free phone functionality. This created a safety risk because the driver could not use hands-free calling and could not hear navigation prompts, warning chimes, or system alerts, increasing distraction while driving. A Ford dealer diagnosed internal failures in the APIM and Audio Control Module (ACM). The APIM was replaced and programmed, but audio did not return until the ACM was also replaced. The issue was repaired. This report is submitted to document a safety-related failure of the Ford SYNC system for review of potential defects affecting other vehicles.