NHTSA Complaint #11606214 — 2019 FORD ESCAPE

COOLANT LEAKAGE INTO THE CYLINDER BORES CAUSING ENGINE DAMAGE AND COULD LEAD TO ENGINE FIRE. THIS ISSUE IS UNDER A CLASS ACTION LAWSUIT IN THE STATE OF CALIFORNIA CURRENTLY. MANY EMPLOYEES I SPOKE WITH IN THE FORD SERVICE DEPT AND FORD CUSTOMER CARE STATED THAT THIS IS A KNOWN ISSUE THAT THEY ARE ONLY FIXING THIS ISSUE ON VEHICLES THROUGH 84K MILES. I WAS SOLD THIS CAR IN JULY 2022, THE LAWSUIT FILED IN 2021. THE DEALERSHIP WENT SO FAR AS TO CONCEAL THE ISSUE FURTHER HAVING THEN SOLD ME AN EXTENDED WARRANTY THAT ALSO DID NOT COVER THE REPAIR BASED ON MILEAGE. THE ISSUE WAS CONFIRMED BY COGGIN FORD SERVICE DEPT ON 7/22/24. ARLINGTON TOYOTA WHOM I PURCHASED THE CAR WOULD NOT MAKE ANY EFFORT TO ASSIST IN REACHING OUT TO RECTIFY THE SITUATION THROUGH FORD IN ANY WAY. THE ISSUE PRESENTED WITH WATER SOUNDS BEHIND THE DASH AND PUFFS OF SMOKE FROM TAILPIPE WHEN CAR WAS TURNED ON, MECHANICS WERE NOT ABLE TO LOCATE ANY ISSUES. THE DAY I TOOK MY CAR TO THE MECHANIC FOR THIS ISSUE WAS THE FIRST TIME THE CHECK ENGINE LIGHT CAME ON, THE CAR WAS PUTTERING AND DID NOT WANT TO PICK UP SPEED AND IT SEEMED LIKE IT BARELY MADE IT TO THE MECHANIC.