NHTSA Complaint #11606169 — 2018 MAZDA MAZDA3

The contact owns a 2018 Mazda Mazda3. The contact stated while reversing, the rearview camera image was distorted and failed to display on several occasions. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the rearview camera had failed and needed to be replaced. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.