NHTSA Complaint #11714999 — 2018 MAZDA MAZDA3

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11714999
Vehicle	2018 MAZDA MAZDA3
Component	UNKNOWN OR OTHER
Date of Incident	April 1, 2025
Date Filed	February 2, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DE

Consumer Description

The center dashboard information screen developed "spider cracks" and got opaque in the corners of the screen. The screen would change functions / jump around commands without being touched while driving ( from NAV to radio, change radio stations etc) - apparently called 'Ghost Touch". Mazda has been aware of the defect for some time and issued a TSB ( and settled a class action lawsuit) but we never received any notification. The dealer offered no assistance as the car was out of warranty . We paid several hundred dollars to replace the screen as the car was becoming undriveable.

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