NHTSA Complaint #11605881 — 2013 NISSAN ROGUE

KNOWN issue with engines overheating and the vehicle stopping. Purchased a 2014 Nissan Rogue with 95,000 miles on it back in the summer of 2021. It currently has 102,00 miles. Along with the purchase, I purchased the “extended” warranty for $2400 to cover the drive-train. All was running well until the temperatures starting climbing into the 90’s consistently. While travelling on the turnpike at 75 mph, the engine suddenly shut down and I began coasting until I stopped. I tried restarting the car but to no avail. I called a tow truck to tow me back home 35 miles. I started doing research as to why this happened. It’s two-sided. The good part was that it shut the engine down before it overheated. The bad part was that I did need a new part for the transmission per the Nissan Dealership. Good-bad there too. Though I had the extended warranty with Protective Asset Protection, I still had to pay the labor difference between what the Dealership charges and what the third-party would cover. That was a $400 difference which I discussed with the warranty company. They are in agreement with the Dealership on the amount of labor they would pay “per hour”. The difference is that “based on a national average”, they say the job would only take 9.7 hours X $150/hr. However, Nissan said it would take 12.3 to complete. The difference in time is where the $400 discrepancy comes in. Not sure how the warranty figures all that out, but that’s a scam in itself. I spoke to someone at Nissan Consumer Affairs and all she could do was escalate. While talking, she sent a message to the two gentlemen working on my case (Richard Garrett & Mark Avery) and they told her to tell me t have the Dealership call one of them and they can help. Sounded very positive. I contacted the Deale