NHTSA Complaint #11719577 — 2013 NISSAN ROGUE

The transmission blew in 2023. I purchased the vehicle from Fox Ford (first mistake) and they sent me to the local Nissan dealer to fix it. It was covered under dealer warranty at the time. Fast forward to 1/30/26. My car is fully paid off and I’m driving home from work with my daughter in the backseat and, my worst nightmare occurred; the transmission blew again! The only reason I purchased this vehicle in the first place by the way is because a police officer ran a red light in 2020 and smucked us and didn’t have a single repercussion but, I digress. Anyway, I was able to pull into the median on the highway (luckily I was able to get there and not have the car die in the middle of the highway lane) and call 911 for support. My car was towed to Riverside where it still sits. I don’t have any updated paperwork because Nissan is indicating it’s not covered under warranty even though this is a known issue with Rogues and clearly already an immediate issue to me because it had been fixed previously in this particular vehicle. I would like this safety issue to be known as well as the fact that instead of the dealership and Nissan as a company caring or trying to help me in this process, they’ve had me go on a wild goose chase and the saga continues. I simply want the issue to be fixed and justice to be served so that hundreds of thousands of other families don’t have to suffer. Luckily my husband was able to rearrange his schedule and assist with transportation until I begrudgingly was able to purchase a new vehicle but, many individuals do not have that privilege. What a shame that money is cared about more than human lives.