NHTSA Complaint #11605665 — 2019 FORD EXPEDITION

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11605665
Vehicle	2019 FORD EXPEDITION
Component	POWER TRAIN
Date of Incident	July 26, 2024
Date Filed	July 31, 2024
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

The contact owns a 2019 Ford Expedition. The contact stated while driving on several occasions at various speeds, there was a thumping sound coming from the vehicle. The check engine warning light illuminated. The vehicle was steered to the side of the road and turned off. The vehicle was towed to the residence. Additionally on one occasion when the vehicle was shifted into reverse, the vehicle failed to respond as intended. The vehicle was taken to an independent mechanic where it was diagnosed that parts of the transmission needed to be replaced and an engine error code was retrieved. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 75,000.

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