NHTSA Complaint #11605600 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated the while driving at a moderate rate of speed, the temperature gauge indicated that the engine was hot(H). The "Engine Fault Service Now" message also appeared on the instrument panel. The contact pulled over and checked under the hood and became aware that the coolant reservoir was empty. The contact added coolant however, the failure returned the next day. The contact took the vehicle to three independent mechanics who could not determine the cause of the failure. One mechanic eventually placed a camera inside the engine which showed that the coolant was leaking into cylinder #3. The vehicle was taken to a dealer where the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The manufacturer was also notified of the failure and provided the same information as the dealer. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was approximately 107,000.