NHTSA Complaint #11605195 — 2013 DODGE JOURNEY

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11605195
Vehicle	2013 DODGE JOURNEY
Component	UNKNOWN OR OTHER
Date of Incident	January 6, 2024
Date Filed	July 29, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The drive seat headrest popped open for no apparent reason. My son had placed a hand on the back of the seat when entering the back seat and it just popped right open. From what I understand this is a safety feature when in an accident. That feature is no longer working so that places myself at risk when driving. It obviously malfunctioned, and needs to be replaced. I have not yet taken it to get serviced. There were no warning lights regarding this issue and this happened about six months ago.

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